Returns
Returns & Refunds
Local UK Shipping
Enjoy FREE UK DELIVERY OVER £30.
Standard flat-rate shipping is £6 for any orders under £30.
Please note: All orders take 1-2 business days to process before shipping from our warehouse (located in Belvedere, England).
FREE RETURN is available for United Kingdom orders！
Requirement:
1. The items must be returned within 45 days from the date of purchase.
2. The items must be unused, undamaged, and in their original packaging.
International Shipping for UK
International Standard: 4-15 business days for transit times.
Shipping price information will be calculated at check out.
FREE RETURN is available for United Kingdom orders！
Requirement:
1. The items must be returned within 45 days from the date of purchase.
2. The items must be unused, undamaged, and in their original packaging.
International Shipping
International Standard: 4-15 business days for transit times.
Shipping price information will be calculated at check out.
Customers are responsible for their return shipping costs.
Requirement:
1. The items must be returned within 45 days from the date of purchase.
2. The items must be unused, undamaged, and in their original packaging.
How to Return
We’re happy if you’re happy. If you are unsatisfied with your purchase in any way, we will accept it back for a full refund to your original method of payment within 45 days of purchase. Simply email our Customer Support team at info@qavun.co.uk with your order number and we’ll be happy to help you. In addition, if you have received a defective product, please email us and we will be happy to assist you with an exchange.
FAQs in Return Policy.
How long do I have to return my purchase?
We are happy to accept returns within 45 days of purchase.
When will I receive my refund?
Once we receive your return tracking information, we will go ahead and issue your full refund back to your original method of payment. More info is available please see the below Refund article.
How do I initiate a return?
Please email our Customer Support team at info@qavun.co.uk with your order number within 30 days of purchase if you wish to return your product.
How may I contact you?
You are welcome to contact our Customer Support team at info@qavun.co.uk. We are here to help.
Do I have to pay for the return shipping cost?
Free return is available for all United Kingdom orders!
Customers are responsible for International return shipping costs.
Refund
We aim to get your money back to you as soon as you have returned your order, and if you return your total online order from within the United Kingdom, we will refund the delivery cost too. Unfortunately, we are unable to refund items lost or damaged in transit.
Debit or credit card payment
Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account. When the return is processed, we'll send you an email confirming your refund.
Gift card payment
Gift card payments will either be returned to a gift card. Unfortunately, we are unable to refund items lost or damaged in transit.
Paypal payment
If you paid by PayPal and return your purchases via post or our courier service, your payment will be refunded to the same Paypal account.
International tax, duties, charges, and delivery refunds
Unfortunately, for orders shipped outside the UK, we’re unable to refund any taxes, duties, charges, or delivery costs you may have paid when placing your order.
Our Warehouses
Mulberry Way, Belvedere, England, DA17 6AN
Mon to Fri: 10am – 6pm
(closed bank holidays)
info@qavun.co.uk
+44 7463 583 363
Rüzgarlı Caddesi, Agahefendi Sokak, Ulus, Ankara, Turkey, 01960
Mon to Fri: 10am – 6pm
(closed bank holidays)
info@qavun.co.uk
+90 312 312 21 41